TRANSPARENCY INDEX · FROZEN 2026-08-27
COHERE
Right of reply
Contacted 2026-08-28 via email [email protected]. No reply within the 14-day window (closed 2026-09-11).
Methodology and the 14-day process: the frozen RFC.
PRICING CLARITY
List prices per 1M tokens (input/output) published on an official page without login.
https://cohere.com/pricingCaptured 2026-08-28
Price unit is unambiguous (per 1M tokens; input vs output separated).
https://cohere.com/pricingCaptured 2026-08-28
Page states an effective/updated date (attributable to a snapshot).
https://cohere.com/pricingWe captured the complete rendered text of the pricing page including all four tabs and the FAQ, and found no effective date, last-updated stamp or version marker. Note for accuracy: your per-token prices are rendered client-side, so we read them in a browser rather than from the served HTML.
Captured 2026-08-28 · re-verified against the live page 2026-09-13
Cached/batch/discount tiers (where offered) published officially.
You appear not to offer batch or cached-token tiers at all, so there is no discount tier to publish. Our rubric has no not-applicable value in this edition, so this is recorded as NOT VERIFIABLE rather than as a failure. If such tiers do exist, point us at them and this becomes MET.
Captured 2026-08-28 · re-verified against the live page 2026-09-13
Promotional pricing labeled as promotional (with end date if time-limited).
We found no promotional pricing running, so there was nothing to label. This is a limitation of our rubric, not a finding against you: with no not-applicable value available this edition, it is recorded as NOT VERIFIABLE.
Captured 2026-08-28 · re-verified against the live page 2026-09-13
BILLING PREDICTABILITY
How usage is metered is documented (tokenizer, counting rules, rounding).
https://docs.cohere.com/v2/docs/how-does-cohere-pricing-workCaptured 2026-08-28
Cached/prefix behavior is documented (automatic vs opt-in).
We found no prompt-caching or repeated-prefix billing in your API, so there is no charged-token behaviour to document. Recorded as NOT VERIFIABLE for the same reason as A4, not as a failure.
Captured 2026-08-28 · re-verified against the live page 2026-09-13
A tool/formula to estimate request cost before sending is published.
https://docs.cohere.com/docs/tokens-and-tokenizersCaptured 2026-08-28 · re-verified against the live page 2026-09-13
Known billing surprises (TTLs, write premiums, minimums) disclosed in docs.
https://cohere.com/pricingCaptured 2026-08-28
Historical prices are discoverable or retrievable on request.
https://cohere.com/pricingCaptured 2026-08-28
SPEND OBSERVABILITY
Usage available per model in console/API (not only aggregated).
Captured 2026-08-28 · re-verified against the live page 2026-09-13
Token counts (input/output) reported alongside spend.
https://docs.cohere.com/v2/docs/how-does-cohere-pricing-workCaptured 2026-08-28 · re-verified against the live page 2026-09-13
Per-request or per-API-key breakdown available.
https://docs.cohere.com/v2/docs/how-does-cohere-pricing-workCaptured 2026-08-28
Usage/cost export exists (CSV/API) without premium tier.
https://docs.cohere.com/docs/cohere-faqsCaptured 2026-08-28 · re-verified against the live page 2026-09-13
Near-real-time spend tracking (sub-hour refresh) exists.
Captured 2026-08-28 · re-verified against the live page 2026-09-13
BILLING / INVOICE QUALITY
Invoices line-item by service/model.
Captured 2026-08-28 · re-verified against the live page 2026-09-13
Invoice shows unit quantities and rates, not only totals.
Captured 2026-08-28 · re-verified against the live page 2026-09-13
Usage CSV/API and invoice are reconcilable without manual mapping.
Captured 2026-08-28 · re-verified against the live page 2026-09-13
Invoice/notification includes readable date range and currency.
Captured 2026-08-28 · re-verified against the live page 2026-09-13
Billing docs/invoices available via API for automation.
Captured 2026-08-28 · re-verified against the live page 2026-09-13
DISCLOSURE
Data-use-for-training policy is clearly published.
https://cohere.com/data-usage-policyCaptured 2026-08-28
Energy/environmental information is clearly published (yes/no — never a grade).
Captured 2026-08-28 · re-verified against the live page 2026-09-13
Pricing/support changes are communicated before taking effect.
https://cohere.com/terms-of-useCaptured 2026-08-28
Terms specify billing, refund and cancellation terms unambiguously.
https://cohere.com/saas-agreementBilling and cancellation are both unambiguous. We found no general refund provision: the SaaS agreement is silent and the only refund language we located in the terms of use is scoped to service interruptions. The criterion requires all three.
Captured 2026-08-28 · re-verified against the live page 2026-09-13