TRANSPARENCY INDEX · FROZEN 2026-08-27
AWS BEDROCK
Right of reply
Contacted 2026-08-28 via AWS support case 178791375200321 (Billing / Other Billing Questions, opened 2026-08-28). No reply within the 14-day window (closed 2026-09-11).
Billing support agent, not a company position, replied 2026-09-15 (after the window had closed): said the enquiry is outside the scope of billing and account support, that it cannot be forwarded or escalated through the support case channel, and pointed us to press.aboutamazon.com/contact-us. Disputed no criterion.
Methodology and the 14-day process: the frozen RFC.
PRICING CLARITY
List prices per 1M tokens (input/output) published on an official page without login.
https://aws.amazon.com/bedrock/pricing/Captured 2026-08-28
Price unit is unambiguous (per 1M tokens; input vs output separated).
https://aws.amazon.com/bedrock/pricing/Captured 2026-08-28
Page states an effective/updated date (attributable to a snapshot).
https://pricing.us-east-1.amazonaws.com/offers/v1.0/aws/index.jsonCaptured 2026-08-28
Cached/batch/discount tiers (where offered) published officially.
https://aws.amazon.com/bedrock/pricing/Captured 2026-08-28
Promotional pricing labeled as promotional (with end date if time-limited).
We found time-limited free-tier credit offers with stated end conditions, but no promotional rate on model tokens. We judged an account credit not to be promotional pricing, so this is NOT VERIFIABLE rather than MET. Tell us if we drew that line wrongly.
Captured 2026-08-28 · re-verified against the live page 2026-09-13
BILLING PREDICTABILITY
How usage is metered is documented (tokenizer, counting rules, rounding).
https://docs.aws.amazon.com/bedrock/latest/userguide/count-tokens.htmlCaptured 2026-08-28
Cached/prefix behavior is documented (automatic vs opt-in).
https://docs.aws.amazon.com/bedrock/latest/userguide/prompt-caching.htmlCaptured 2026-08-28
A tool/formula to estimate request cost before sending is published.
https://docs.aws.amazon.com/bedrock/latest/userguide/count-tokens.htmlCaptured 2026-08-28
Known billing surprises (TTLs, write premiums, minimums) disclosed in docs.
https://docs.aws.amazon.com/bedrock/latest/userguide/cost-mgmt-understanding-cur-data.htmlCaptured 2026-08-28
Historical prices are discoverable or retrievable on request.
https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/using-the-aws-price-list-bulk-api.htmlCaptured 2026-08-28
SPEND OBSERVABILITY
Usage available per model in console/API (not only aggregated).
https://docs.aws.amazon.com/bedrock/latest/userguide/cost-mgmt-understanding-cur-data.htmlCaptured 2026-08-28
Token counts (input/output) reported alongside spend.
https://docs.aws.amazon.com/bedrock/latest/userguide/cost-mgmt-understanding-cur-data.htmlCaptured 2026-08-28
Per-request or per-API-key breakdown available.
https://docs.aws.amazon.com/bedrock/latest/userguide/model-invocation-logging.htmlCaptured 2026-08-28
Usage/cost export exists (CSV/API) without premium tier.
https://docs.aws.amazon.com/cur/latest/userguide/what-is-cur.htmlCaptured 2026-08-28
Near-real-time spend tracking (sub-hour refresh) exists.
https://docs.aws.amazon.com/cost-management/latest/userguide/ce-what-is.htmlYour documentation states that Cost Explorer refreshes cost data at least once every 24 hours, with Budgets and the Cost and Usage Report up to three times a day. We found no sub-hour spend view, and your own guidance describes the near-real-time per-prompt path as something the customer builds and maintains.
Captured 2026-08-28 · re-verified against the live page 2026-09-13
BILLING / INVOICE QUALITY
Invoices line-item by service/model.
https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/invoice.htmlCaptured 2026-08-28
Invoice shows unit quantities and rates, not only totals.
https://docs.aws.amazon.com/cur/latest/userguide/Lineitem-columns.htmlCaptured 2026-08-28
Usage CSV/API and invoice are reconcilable without manual mapping.
https://docs.aws.amazon.com/cur/latest/userguide/billing-columns.htmlCaptured 2026-08-28
Invoice/notification includes readable date range and currency.
https://docs.aws.amazon.com/cur/latest/userguide/billing-columns.htmlCaptured 2026-08-28
Billing docs/invoices available via API for automation.
https://docs.aws.amazon.com/aws-cost-management/latest/APIReference/API_invoicing_ListInvoiceSummaries.htmlCaptured 2026-08-28
DISCLOSURE
Data-use-for-training policy is clearly published.
https://aws.amazon.com/bedrock/faqs/Captured 2026-08-28
Energy/environmental information is clearly published (yes/no — never a grade).
https://docs.aws.amazon.com/sustainability/latest/userguide/what-is-sustainability.htmlCaptured 2026-08-28
Pricing/support changes are communicated before taking effect.
https://aws.amazon.com/agreement/Captured 2026-08-28
Official API status page is published.
https://docs.aws.amazon.com/health/latest/ug/aws-health-dashboard-status.htmlCaptured 2026-08-28
Terms specify billing, refund and cancellation terms unambiguously.
https://aws.amazon.com/agreement/Billing and cancellation are both specified in your Customer Agreement. After a targeted search we found no refund clause in it. The criterion requires all three, so it fails on refunds alone.
Captured 2026-08-28 · re-verified against the live page 2026-09-13